Frequently Asked Questions

Everything you need to know about your next musical journey.

How are guitars packaged for shipping?

Every instrument undergoes a professional setup and is double-boxed with heavy-duty padding to ensure it arrives in perfect condition.

What is your return policy for instruments?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.

Are your guitars covered by a warranty?

All new guitars come with a full manufacturer's warranty. Additionally, we provide a one-year limited warranty on all certified pre-owned instruments.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualified buyers.